Friday, September 18, 2009

service this!

i've been home for over a week now and the entire time my cable internet service has been intermittent--connected for a few minutes then shutting down and repeating constantly. after 3 hours on the phone with TWC (featuring 3 occasions when their phone line dropped my call) and one visit from a service technician who did little more than disconnect and reconnect cable connections, i placed another joyous call to tech support. after politely expressing my severely growing dissatisfaction with their internet service, the person on the phone actually tried to convince me that i should get their cable and phone services, too. as if to say, "i'm sorry the service you're already paying for isn't working, but can we sell you additional services that also may not work?"